Frequenctly Asked Questions
General Information
Where are your stores located?
We operate both online and through multiple showrooms across the UAE. You can visit our Store Locator page to find the nearest branch.
Do you have an online store?
Yes, you can browse, customize, and purchase all our products directly through our website.
Do you offer product customization?
Yes, many of our furniture pieces, especially beds and sofas, can be customized in size, fabric, and color. Please check the product page or contact our team for details.
Delivery & Assembly
Do you offer free delivery?
Yes, we offer free delivery across the UAE within 5–7 working days, depending on your location.
Do you provide furniture assembly?
Yes, professional assembly is included with most items. Our delivery team will set up your furniture upon delivery.
Can I schedule my delivery time?
Yes, our logistics team will contact you to arrange a convenient delivery date and time.
Returns & Warranty
What is your return policy?
You can return or exchange your order within 7 days of delivery, provided the item is unused, in original condition, and in its packaging. Customized items are not eligible for return.
Do you offer warranties?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects. Please retain your purchase invoice for warranty claims.
Orders & Payments
What payment methods do you accept?
We accept Visa, MasterCard, Cash on Delivery, and flexible installment options through partners like Tabby and Postpay.
Can I pay in installments?
Yes, you can split your payments into 2, 3, or 4 interest-free installments through Tabby.
How can I track my order?
Once your order is confirmed, you’ll receive an email/SMS with tracking details. You can also log into your account to track your order status.
Product Information
Are the colors on the website accurate?
We strive to ensure all product images reflect true colors. However, slight variations may occur due to screen settings and lighting.
Do you sell mattresses and cushions separately?
Yes, mattresses, cushions, and accessories can be purchased separately unless specified as a set.
Can I request fabric samples before ordering?
Yes, we can provide fabric swatches for select products. Please contact our support team for assistance.
